There are three main ways to get help on Ashabet, and all three offer full support in Bangla.
Live Chat: Look for the chat button at the bottom right of any page on the site — it's the fastest route to help. An agent typically responds within 3 minutes. Live Chat is active seven days a week, twenty-four hours a day — including late nights and public holidays like Eid.
Email: For more complex matters such as submitting KYC documents or resolving disputes, email support@ashabet.best. Include the nature of your issue in the subject line so it gets routed to the right team quickly. Responses typically arrive within 6 hours on business days.
Help Centre: For common questions, you don't need to contact us separately — detailed guides are available on the Help Center page.
For any issue, choose the appropriate channel and verify your identity using the mobile number or email registered to your account — this helps our team resolve things faster.
No — Ashabet strictly allows only one account per person. This is a firm platform policy.
Ashabet uses automated systems to detect multiple accounts belonging to the same person — including registrations from the same device, IP address, mobile number, or payment account.
If a second account is detected:
- Both accounts may be permanently closed.
- Any bonuses obtained from both accounts will be forfeited.
- Pending withdrawals may be delayed or get stuck during processing.
If you previously had an account but have forgotten your details, just let us know via live chat — we can verify your identity and recover your old account. No need to open a new one.
Signing up with Ashabet takes just 3 minutes, and the entire process is done online.
What you'll need:
- Full Name: Enter your name exactly as it appears on your National ID or passport — it will be matched during KYC.
- Mobile Number: Bangladeshi number (starting with 01, 11 digits). Your OTP will be sent to this number.
- Email Address: Provide an active email address.
- Date of Birth: You must be at least 18 years old.
- Password: At least 8 characters, combining uppercase letters and numbers.
Process: Fill in the form → verify via OTP on your mobile → log in → make your first deposit. Once deposited, the 100% welcome bonus is automatically credited to your account.
No national ID or any other documents are required during registration. However, KYC verification must be completed before your first withdrawal.
Winnings and bonus credits are processed on slightly different timelines — see the details below.
Winnings from bets: Results are settled as soon as a match or game ends, and winnings are added to your account balance immediately. For Sports Betting, settlement typically takes within 15 minutes after the match ends. For Live Casino games, it's instant.
Withdrawal: Withdrawals from your account balance are sent to bKash, Nagad, or Rocket within 6 hours. If your KYC is verified and it's not a peak period, it can be processed in as little as 1–2 hours.
Welcome & Reload Bonus: Once your deposit is confirmed, the bonus is automatically credited to your account instantly.
Tournament prizes: Credited within 48 hours of the competition ending.
Before requesting a withdrawal, make sure your KYC is complete and the minimum withdrawal amount (৳500) has been met.
Two separate issues are covered here — the app not opening, and the app needing an update — each with its own fix.
App won't open or keeps crashing:
- Start by restarting your phone, then try opening the app again.
- Go to Settings → Apps → Ashabet and tap "Clear Cache", then try opening the app again.
- Low storage on your phone can cause app issues — free up some space by deleting unnecessary files.
- If none of the above works, uninstall the app and download the latest APK from the official site to reinstall it.
Showing update notice:
- Go to ashabet.best and download the latest APK.
- Uninstall the old APK and install the new one — your data will generally not be lost.
- Before installing, go to Settings → Security and make sure Unknown Sources is enabled.
You can also access everything directly at ashabet.best via Chrome or Safari — no app required. If you're having app issues, use your mobile browser instead.
Ashabet offers two separate match-related features.
Real-Time Scores & Live Odds: After logging in, you can view live scores for all ongoing matches in the Sports Betting section. For cricket, ball-by-ball updates, over count, wickets, and run rate are shown in real time. For football, goals, cards, and match minutes are displayed.
Live Streaming: Live video streaming is available for selected matches. Generally, you need either an account balance or an active bet to access streaming. Not all matches are streamed — look for the "Live" indicator next to an event to confirm streaming is available.
When you open the match list in the Live Betting section, scores and odds update automatically — no manual refresh needed. For any streaming-related questions, just ask via Live Chat.
The minimum bet on Ashabet varies depending on the event and market type. General guidelines are:
- Sports Betting (Single Bet): Usually starts from a minimum of ৳50. Some premium markets may require a minimum of ৳100.
- Sports Betting (Accumulator/Parlay): The same minimum of ৳50 applies, though total payout limits vary.
- Live In-Play Betting: Minimum ৳50. Certain markets may vary depending on match conditions.
- Casino Slots: Varies by game — minimum between ৳10 and ৳50.
- Live Casino (Baccarat, Roulette): Minimum ৳100 to ৳500, depending on the table.
The minimum and maximum bet limits for each betting market are displayed right next to it. Once you log in, clicking on any market in the Sports or Casino section will automatically show the limits in the bet slip.
Our advice to new players: start with smaller bets, get familiar with the platform and the markets, then gradually increase your stakes.